Technology Doesn’t Disrupt Industries, People Do

people in the city

I posted a Tweet a while ago linking to a story about how Uber is disrupting the taxi industry in several countries, and how taxi drivers are fighting them. Fighting change, in fact.

Immediately after posting the Tweet I started thinking deeper about it, and came to the realisation that the technology itself doesn’t disrupt industries — people do.

Uber isn’t the first company to challenge the status quo, of course, and it certainly won’t be the last. But if you look at every “new technology upsets an industry” story, the real change is driven by the people using that technology.

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